Refund policy

Last updated: October 28, 2026

Refund Policy

Our Commitment
Every EC Confections order is made by hand in small batches with fresh ingredients and no preservatives. Because our products are perishable, we are unable to accept returns. If something isn't right with your order, we will make it right.

Damaged or Incorrect Orders
If your order arrives damaged, melted or incorrect, please contact us at confections.ec@gmail.com within 48 hours of delivery. Include your order number and a photo of the item and its packaging. Once we have reviewed your request, we will send a replacement or issue a full refund to your original payment method, at no cost to you.

Lost Packages
If your package appears to be lost in transit, please contact us. We will work with the carrier to locate it and, if it cannot be found, send a replacement or issue a full refund.

Order Changes and Cancellations
To change or cancel an order, please contact us as soon as possible. Orders may be changed or canceled for a full refund until they have shipped or been prepared for pickup.

Custom Cakes, Catering and Large Donut Orders
Custom orders, including custom cakes, event catering and donut orders of 100 or more, require a 50% non-refundable deposit to reserve your date. The remaining balance is due 7 days before your event.

Cancellations made more than 14 days before your event: your deposit may be applied to a new date.
Cancellations made within 14 days of your event: the deposit is non-refundable.
Cancellations made within 7 days of your event: the full balance is due, as ingredients have been purchased and production has begun.

Orders not picked up during the agreed pickup window are not eligible for a refund.

Questions
For questions about this policy, please contact us at confections.ec@gmail.com.